Returns & Exchanges
At Zosi, we stand behind the quality of our security electronics and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, we provide a streamlined process for returns and technical replacements.
Initiate a Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive an RMA authorization.
Prepare Your Package
Securely pack the device in its original packaging, including all cables, manuals, and mounting hardware to ensure a full refund.
Ship the Product
Affix the provided shipping label or use a trackable shipping service to send the item back to our designated inspection center.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing